Shipping policy
Stay Safe
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-2 Business days after the order is placed.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-2 Business days after the order is placed.
Shipping Details
Shipping to United States and Canada.
1. We ship to the United States and Canada only (excluding remote islands such as Puerto Rico, Guam, American Samoa, and the U.S. Virgin Islands).
2. Delivery time is 5-7 business days.
3. All packages are shipped from TUO CUTLERY, with no additional tax—pay only the final sale price at checkout.
To ensure accurate shipping, faster delivery, and avoid customs fees, please use the correct TUO website for your region:
tuocutlery.com
please shop at tuocutlery.com to ensure smooth delivery and avoid customs fees.
Notes:
1. Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2. Shipping Time does not include a 1-2 Business days processing period required to process your order from the date your order is placed.
3. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4. Should your package not arrive within 40 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.
5. If an order is refused, we will charge $10 per order and credit back the balance of the order.
6. We're improving our delivery process to make your packages even safer, so processing orders may be delayed.
More Information:
Email: sales@tuocutlery.com
1. We ship to the United States and Canada only (excluding remote islands such as Puerto Rico, Guam, American Samoa, and the U.S. Virgin Islands).
2. Delivery time is 5-7 business days.
3. All packages are shipped from TUO CUTLERY, with no additional tax—pay only the final sale price at checkout.
To ensure accurate shipping, faster delivery, and avoid customs fees, please use the correct TUO website for your region:
tuocutlery.com
please shop at tuocutlery.com to ensure smooth delivery and avoid customs fees.
Notes:
1. Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2. Shipping Time does not include a 1-2 Business days processing period required to process your order from the date your order is placed.
3. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4. Should your package not arrive within 40 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.
5. If an order is refused, we will charge $10 per order and credit back the balance of the order.
6. We're improving our delivery process to make your packages even safer, so processing orders may be delayed.
More Information:
Email: sales@tuocutlery.com